Terms and Conditions

Due to the complexity of the hand dyeing technique, each product may vary slightly from that shown in the photograph, we think this only adds to the uniqueness of your Whitehorn product.

Care:

All items are delicate and most are hand dyed onto silk, please follow cleaning instructions below carefully:
Scarves: Hand wash in cool water with a light detergent, or dry clean. Iron on a cool or silk setting on the back of the scarf.

Cushions: Please take out the feather pad and use the same cleaning instructions for the scarves.

Eye masks: Sponge with a damp cloth or hand wash in cool water with a light detergent. Leave to dry naturally, do not iron.

Wash bags and Hot water bottles: Hand wash in cool water with a light detergent. Do not iron.

Lampshades: Dust shade with a soft dry brush or cloth. Avoid any water or liquid cleaners as they can stain or damage fabric. If they become soiled us a fabric brush to gently remove the dirt.

Returns:

If you would like an exchange or refund, please send your purchase back to us in the original packaging within 14 days. It is the responsibility of the customer to return the goods in a protected way to safeguard their resale value. A full refund will then be issued.
Unfortunately, there are no returns or exchanges on any made to order lampshades, cushions or private commissions.

Please let us know if you have a specific deadline and we will endeavour to meet it.