General Data Protection Regulation (GDPR)

On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) will go into effect across all European Union markets. We believe this presents a new opportunity for marketers to strengthen their brand loyalty by focusing on consumer privacy while delivering amazing experiences. Think of it as experiential privacy — having privacy be a key part of the customer experience, through relevant privacy notices presented in context and choices that are on brand. More info about GDPR.

Privacy and cookies

Whitehorn holds any personal information about you confidentially in accordance with the Data Protection Act. We will store your personal information only if you chose to provide us with it, for example by completing our online enquiry form. Any personal information you supply will only be used to provide the requested information or service, or for contacting you in the future about related services unless you opt out.

Janeywhitehorn is not responsible for the contents or reliability of any 3rd party websites linked from this site and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Find out about cookies, what they are and how they are used.

We use cookies on this website to collect standard internet log information and details of our visitors behaviour patterns. This is so we can obtain statistics of the number of visits and the popular parts of the site. This way we can improve our web content and always be on trend with what our customer wants. We don't use this information for anything other then our own analysis.

The cookies we use on this website are also used to provide a service to our visitors.

We use cookies to;

we use cookies to allow users to log in and register with our website

check that cookies can be set and therefore determine whether a user is able to log in

store a reference to form data that is stored on the web servers

distribute workload across the web servers

analyse user statistics

You can control cookies through your web browser settings, allowing you to decide if you what to access sites that use cookies.

Please note; if you delete or disable our cookies you may not be able to register/log on to our site and benefit from some of our online features.


Terms and Conditions

Due to the complexity of the hand dyeing technique, each product may vary slightly from that shown in the photograph, we think this only adds to the uniqueness to your Whitehorn product.
All items are delicate and most are hand dyed onto silk, please follow the cleaning instructions carefully:
Scarves: Hand wash in cool water with a light detergent, or dry clean. Iron on a cool or silk setting on the back of the scarf.

Cushions: Please take out the feather pad and use the same cleaning instructions for the scarves.

Eye masks: Sponge with a damp cloth or hand wash in cool water with a light detergent. Leave to dry naturally, do not iron.

Wash bags and Hot water bottles: Hand wash in cool water with a light detergent. Do not iron.

Lampshades: Dust shade with a soft dry brush or cloth. Avoid any water or liquid cleaners as they can stain or damage the fabric. If they become soiled use a fabric brush to gently remove the dirt.


If you would like an exchange or refund, please send your purchase back to us in the original packaging within 14 days. It is the responsibility of the customer to return the goods in a protected way to safeguard their resale value. A full refund will then be issued.

Unfortunately, there are no returns or exchanges on made-to-order lampshades, cushions or any private commissions.

Please let us know if you have a specific deadline and we will endeavor to meet it.