General Data Protection Regulation (GDPR)
On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) will go into effect across all European Union markets. We believe this presents a new opportunity for marketers to strengthen their brand loyalty by focusing on consumer privacy while delivering amazing experiences. Think of it as experiential privacy — having privacy be a key part of the customer experience, through relevant privacy notices presented in context and choices that are on brand. More info about GDPR.
TERMS & CONDITIONS
CONDITIONS OF USE
Welcome to our online store! MYCOMPANY and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit MYCOMPANY or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of MYCOMPANY or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of MYCOMPANY, with copyright authorship for this collection by MYCOMPANY, and protected by international copyright laws.
MYCOMPANYs trademarks and trade dress may not be used in connection with any product or service that is not MYCOMPANYs, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits MYCOMPANY. All other trademarks not owned by MYCOMPANY or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by MYCOMPANY or its subsidiaries.
LICENSE AND SITE ACCESS
MYCOMPANY grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of MYCOMPANY. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of MYCOMPANY. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of MYCOMPANY and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing MYCOMPANYs name or trademarks without the express written consent of MYCOMPANY. Any unauthorized use terminates the permission or license granted by MYCOMPANY. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of MYCOMPANY so long as the link does not portray MYCOMPANY, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any MYCOMPANY logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. MYCOMPANY and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. MYCOMPANY reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant MYCOMPANY and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant MYCOMPANY and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify MYCOMPANY or its associates for all claims resulting from content you supply. MYCOMPANY has the right but not the obligation to monitor and edit or remove any activity or content. MYCOMPANY takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from MYCOMPANY are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
MYCOMPANY and its associates attempt to be as accurate as possible. However, MYCOMPANY does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by MYCOMPANY itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY MYCOMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. MYCOMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MYCOMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MYCOMPANY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM MYCOMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MYCOMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting MYCOMPANY, you agree that the laws of the state of DEFINE_STATE, DEFINE_COUNTRY, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and MYCOMPANY or its associates.
Any dispute relating in any way to your visit to MYCOMPANY or to products you purchase through MYCOMPANY shall be submitted to confidential arbitration in DEFINE_STATE, DEFINE_COUNTRY, except that, to the extent you have in any manner violated or threatened to violate MYCOMPANYs intellectual property rights, MYCOMPANY may seek injunctive or other appropriate relief in any state or federal court in the state of DEFINE_STATE, DEFINE_COUNTRY, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to MYCOMPANY. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Privacy and cookies
Whitehorn holds any personal information about you confidentially in accordance with the Data Protection Act. We will store your personal information only if you chose to provide us with it, for example by completing our online enquiry form. Any personal information you supply will only be used to provide the requested information or service, or for contacting you in the future about related services unless you opt out.
Janeywhitehorn is not responsible for the contents or reliability of any 3rd party websites linked from this site and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.
Find out about cookies, what they are and how they are used.
The cookies we use on this website are also used to provide a service to our visitors.
check that cookies can be set and therefore determine whether a user is able to log in
store a reference to form data that is stored on the web servers
distribute workload across the web servers
analyse user statistics
Please note; if you delete or disable our cookies you may not be able to register/log on to our site and benefit from some of our online features.
Terms and Conditions
Due to the complexity of the hand dyeing technique, each product may vary slightly from that shown in the photograph, we think this only adds to the uniqueness to your Whitehorn product.
All items are delicate and most are hand dyed onto silk, please follow the cleaning instructions carefully:
Scarves: Hand wash in cool water with a light detergent, or dry clean. Iron on a cool or silk setting on the back of the scarf.
Cushions: Please take out the feather pad and use the same cleaning instructions for the scarves.
Eye masks: Sponge with a damp cloth or hand wash in cool water with a light detergent. Leave to dry naturally, do not iron.
Wash bags and Hot water bottles: Hand wash in cool water with a light detergent. Do not iron.
Lampshades: Dust shade with a soft dry brush or cloth. Avoid any water or liquid cleaners as they can stain or damage the fabric. If they become soiled use a fabric brush to gently remove the dirt.
If you would like an exchange or refund, please send your purchase back to us in the original packaging within 14 days. It is the responsibility of the customer to return the goods in a protected way to safeguard their resale value. A full refund will then be issued.
Unfortunately, there are no returns or exchanges on made-to-order lampshades, cushions or any private commissions.
Please let us know if you have a specific deadline and we will endeavor to meet it.